Terms & Conditions

1. INTRODUCTION

1.1 WHO WE ARE AND PURPOSE OF THIS DOCUMENT

The p14tes.co.uk website is owned and operated by P14TES LTD (referred to as “we,” “us,” “our,” “P14TES,” or “The Company” in this document). We are a company registered in England, with our registered office located at Unit 8 Twisleton Court, Priory Hill, Dartford, Kent, United Kingdom, DA1 2EN. Our company registration number is 12554693.

You can also contact us via our “Contact Us” page.

1.2 WHAT THIS DOCUMENT COVERS

This document, referred to as the “Terms,” outlines the legal framework that governs our relationship with users of our services. By using our website or any of our services (whether online or offline), you agree to these Terms. If you do not agree, you must not use our website or services.

You may print or save a copy of this document for future reference.

1.3 VERSION OF THE TERMS

This version of the Terms is dated 25^th March 2025. From time to time, we may update these Terms at our discretion by displaying the amended version on this website. The version that is current at the time you access our website or use our services will apply.

1.4 WHAT WE DO

We facilitate the transfer of rights to display vehicle registration marks (referred to as “Registrations” in this document). References to “ownership” of Registrations here refer to the individual who holds primary rights to the Registration at the relevant time, subject to applicable government authorisations. Ownership does not mean that we are selling or that you are acquiring any intellectual property rights in the alpha-numeric sequence of a Registration.

1.5 GOVERNING LAW AND JURISDICTION

These Terms, and any disputes or claims arising out of or in connection with them or the services we provide, are governed by English. You irrevocably agree that the courts of England shall have exclusive jurisdiction to resolve any such disputes.

2. BUYING A REGISTRATION

2.1 SOURCES OF REGISTRATIONS

This section applies when you wish to purchase a vehicle registration for yourself or another party. Registrations are made available as follows:

1. Registrations Owned by Us: We may offer these for purchase (via transfer), subject to these Terms.
2. Registrations Owned by Third Parties: We may act as a broker, facilitating a transfer between you and the current owner, subject to these Terms.

All purchases are conditional on availability and subject to the provisions of these Terms, including Sections 2.6 and 2.7.

2.2 FORMATION AND COMPLETION OF A CONTRACT

A contract for the purchase of a Registration (“Transaction”) becomes binding upon (a) our confirmation, which may be sent by email or that we accept your offer to buy the Registration (“Formation”); and it is only fully performed or finalised (“Completion”) once the Registration has been validly transferred or assigned in accordance with these Terms.

2.3 METHODS OF SUPPLY

Registrations can be transferred in one of two ways:

1. Direct Transfer to a Vehicle: You must submit accurate and complete documentation within four weeks of purchase. Failure to do so may result in the Registration being supplied on a “retention document” or “certificate of entitlement” (collectively referred to as “Certificates”). Any additional costs incurred for this will be recovered from you.
2. Supply on a Certificate: You are responsible for transferring the Registration to a vehicle before the Certificate’s expiry date. Certain Registrations cannot be supplied on Certificates, in which case the correct documentation (as described in Section 2.3.1) must be provided.

2.4 TRANSFER TIMELINES

Transfers can take up to 12 weeks, though they may be completed sooner. Delays may occur due to unforeseen circumstances or if the seller of a third-party Registration delays their action. If the transfer is not completed within 12 weeks after we receive both cleared funds and correct documentation from you, you will be entitled to a full refund upon written request.

2.5 OWNERSHIP OF THE REGISTRATION

Ownership of any Registration remains with the seller (or us, where applicable) until full payment has been received by the seller or us. If you enter a finance agreement, ownership is subject to the terms of that agreement.

(See also Section 2.2 regarding formation and completion.)

2.6 AVAILABILITY OF REGISTRATIONS

All Registrations are subject to availability, and we cannot guarantee that we will be able to complete a Transaction for a specific Registration. While we take care to ensure accurate listings, circumstances may render a Registration unavailable, including (i) a seller withdrawing their Registration from sale. If a Registration becomes unavailable due to our actions, the actions of a third party, or circumstances beyond our control, we will offer a suitable replacement or provide you with a full refund of monies paid. You will not, however, receive any refund if the Registration becomes unavailable because of your actions or errors.

2.7 DVLA AND GOVERNMENT APPROVAL

All Registrations and transfers are subject to DVLA and government approval. Even after purchase, the DVLA or Secretary of State reserves the right to cancel a Registration without compensation. If such cancellation occurs before the Registration is assigned, we will refund any monies paid by you for that Registration. If cancellation occurs after assignment, you must direct any claim to the DVLA or Secretary of State. Once the DVLA approves a transfer, we are discharged of all liabilities related to that Registration.

2.8 GENERAL TRANSFER TERMS

All sales are subject to the General transfer terms outlined in Section 5.

2.9 YOUR CONSUMER RIGHTS

Nothing in these Terms affects your statutory consumer rights. However, cancellation and return rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to personalised goods or services, such as vehicle registrations. Our services commence immediately upon Formation (see Section 2.2) and cannot be cancelled thereafter under those regulations.

2.10 PRICE FLUCTUATIONS

Until a binding contract is formed, Registration prices may change without notice. While we strive for accuracy, errors in advertised prices may occur. In such cases, our liability is limited to a full refund of monies paid.

2.11 EXPIRY DATES OF CERTIFICATES

All certificates we supply display an expiry date. You must assign the Registration to a vehicle before the certificate expires. Failure to do so will result in the Registration becoming void. All certificates supplied by P14TES will have at least 5 years left before the expiration date.

The expiry date is set by the DVLA, and once expired, the Registration is permanently lost under the law. P14TES cannot accept liability for any loss of a Registration number due to failure to assign it before the certificate’s expiry date.

2.12 ACCURACY OF REGISTRATION DETAILS

It is your sole responsibility to ensure that the details of the Registration you wish to purchase are correct. This applies to information you provide online.

2.13 PROMOTIONAL CODES

When using promotional codes in conjunction with your purchase, the following conditions apply:

1. Discounts can only apply to Registrations owned by us and not third party sellers.
2. Discounts are valid only until the specified end date of the promotional code.
3. Only one promotional code or discount may be applied per Transaction.
4. Discounts must be claimed at the start of negotiations and cannot be added to already negotiated prices.
5. Subject to Section 2.9, we reserve the right to withdraw, alter, or suspend discounts without notice.

2.14 WITHDRAWAL OF REGISTRATIONS BY THE DVLA

In rare instances, the DVLA may withdraw a Registration for reasons such as offensive content. If this occurs before assignment, we will refund any monies you have paid for that Registration. If the DVLA withdraws the Registration after assignment, we accept no liability. In that case, you must direct any claim for compensation to the DVLA. We rely on the DVLA to ensure that all Registrations issued are appropriate for use.

3. PRICE AND PAYMENT IF YOU ARE BUYING A REGISTRATION

3.1 PRICE

Once a Transaction is formed (see Section 2.2), you are obligated to pay the agreed price (referred to as the “Price”).

3.2 ADDITIONAL COSTS

1. Some Registrations might be subject to VAT, which will be clearly indicated where applicable.
2. All Registrations are sold subject to the Department for Transport’s fee. The total Price, inclusive of all applicable charges, will always be communicated to you prior to purchase.

3.3 PAYMENT TERMS

1. Non-Refundable Payments: Any deposit or full payment made towards the Price is non-refundable unless the transfer of the Registration cannot proceed for reasons other than your actions or errors (see Section 2.6).
2. Payment Deadlines:
   • If a deposit is made, the balance of the Price must be paid within seven (7) days unless alternative payment arrangements have been confirmed in writing.
   • Failure to pay the balance within the specified timeframe will result in the forfeiture of all monies paid and the Registration being returned to the market.
3. Credit Card Payment Limit: The maximum amount payable by credit card is £10,000. Any balance exceeding this amount must be paid using an alternative acceptable payment method, such as bank transfer to our account.

3.4 CANCELLATION CHARGES FOR OVERDUE OR CANCELLED TRANSACTIONS

If a scheduled payment becomes overdue, we may cancel the Transaction by providing you with written notice. If you cancel the Transaction or if we cancel due to overdue payments, the following terms apply:

1. Any deposit paid is non-refundable.
2. We reserve the right to charge a cancellation fee of 20% of the total Transaction value (i.e., the Price) to cover administrative costs and overhead.
3. Any payments received above the deposit and cancellation fee will be retained, except where separate terms apply.
4. The Registration will be returned to the market.

4. SELLING A REGISTRATION

4.1 PRICE

You may enter into a Transaction (Section 2.2) for the sale of a Registration. In such cases, you agree to sell the Registration at a specific price (the “Actual Selling Price”). If we act as broker, the buyer will pay an “Actual Buying Price.” Our profit in a brokered sale arises from the difference between the Actual Buying Price and your Actual Selling Price.

4.2 WHAT WE DO

When you wish to sell a Registration, we can:

1. Buy the Registration Ourselves. If you and we agree on a selling price, a contract is formed for us to buy the Registration directly from you at that price.
2. Broker a Sale. If we act as broker, we agree on the Actual Selling Price you want. We then find a buyer who pays an Actual Buying Price. If the buyer pays us and provides all required documentation, the sale completes. We do not guarantee finding a buyer or maximising the Actual Selling Price.

If the sale fails to complete for reasons beyond our control, no payment is made to you. We may re-advertise the Registration with your permission.

4.3 TRANSFER OF YOUR REGISTRATION TO THE BUYER

Once you receive a confirmation letter from us for a Sale Transaction, you must:

1. For Registrations on a Certificate. Send or upload the valid and unexpired Certificate to us within seven days.
2. For Registrations Assigned to a Vehicle. Send the V5C (logbook) within seven days. Advise us of the vehicle’s tax expiry date (unless SORN) and ensure a valid MOT, if required.

Failure to provide the required documentation may delay or void the Transaction.

4.4 PAYMENT TO YOU

We will pay you the Actual Selling Price after the DVLA confirms the Registration transfer is complete (“Completion”).

4.5 PAYMENT METHOD

Payments are typically made via BACS transfer within three working days. Any bank charges may be passed on to you. We are not liable for payments lost due to incorrect bank details you provide. Payment is only made in UK pounds sterling.

4.6 GENERAL TRANSFER TERMS

All sales are subject to the General Transfer Terms in Section 5.

5. GENERAL TRANSFER TERMS

5.1 DEPARTMENT FOR TRANSPORT RULES

It is illegal to display a Registration on a vehicle before the transfer is officially completed by the Department for Transport or DVLA.

5.2 AGE RESTRICTIONS ON REGISTRATIONS

A Registration must not be used in a way that makes a vehicle appear newer than it is (for example, you cannot place an “R” prefix Registration on a “P” prefix vehicle).

5.3 REGISTRATIONS ON VEHICLES

Any vehicle receiving the Registration must be taxed and, if applicable, hold a valid MOT or GVT certificate. Transfers cannot complete unless these conditions are satisfied.

5.4 REGISTRATIONS ON CERTIFICATES

If a Registration is held on a Certificate, we are often named as “grantee,” and you (or your nominee) may be named on the Certificate. Certificates last for a maximum of 10 years from the date of issue, subject to renewals arranged with the DVLA. Once assigned to a vehicle, the keeper of that vehicle controls the Registration.

6. PRINTING PLATES SERVICE

We supply standard, acrylic and gel number plates (“Plate Service”). Once manufactured, number plates are personalised and cannot be cancelled or returned unless faulty within 6 months after the purchase date.

7. PRIVACY POLICY AND SECURITY

We handle personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We do not sell customers’ personal data to third parties. In some circumstances, we may disclose information to the police or other legal authorities if required by law or to facilitate delivery services. We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure secure card transactions.

8. LEGAL MATTERS THAT APPLY THROUGHOUT THE TERMS

8.1 SENDING DOCUMENTS TO YOU

If these Terms state we will send documents or forms, we may do so by email if you have provided one and can print the documents. Once emailed, our obligation to send them is deemed fulfilled.

8.2 INDEMNITY

You agree to indemnify us against any damages, costs, charges, losses, liabilities, and expenses incurred as a result of your breach of these Terms.

8.3 EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

We are not liable for delay or failure to perform caused by events outside our reasonable control, including (but not limited to) postal delays, email system failures, DVLA delays, or actions by the Department for Transport. Our liability is limited to any portion of non-performance solely caused by such events.

8.4 WHOLE AGREEMENT

These Terms constitute the entire agreement between you and us regarding their subject matter, superseding any previous agreements, statements, or understandings, except where made fraudulently. Remedies for any false statement (unless fraudulent) are limited to breach of contract as specified in these Terms.

8.5 SEVERABILITY

If a court finds any provision of these Terms invalid or unenforceable, the remaining provisions remain in force.

8.6 NO WAIVE

A delay or omission by us in enforcing any provision does not waive our right to enforce it later

8.7 SURVIVAL

Any provision of these Terms which by its nature is intended to survive termination will remain in effect.

8.8 NO THIRD PARTY RIGHTS

No person other than a party to these Terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

8.9 INTERPRETATION

References to the singular include the plural and vice versa. References to any gender include all genders. Terms such as “including” are construed to mean “including without limitation.” References to a “person” include individuals, companies, partnerships, and other entities.

8.10 COMPLAINTS PROCEDURE

We operate an internal complaints procedure. You may contact us by email “contact@p14tes.co.uk”.